This privacy policy applies to services provided to you (“you,” “your,” or “Customer”) by Franklin Electric Plant Board (“FEPB,” “we,” “us,” or “our”) that own and/or operate the broadband, or phone services that you may purchase from us. Services may include, but are not limited to, High-Speed Internet service (“Broadband”), FEPB voice services including Hosted IP Voice service and those that may that operate over a broadband connection or other local facility, and Apps and other Software we may provide (each a “Service” and collectively, “Services”).

All Services we provide are subject to our Terms of Service found at Residential Fiber Agreement

By subscribing to and/or using our Services, we may collect personal information about you including but not limited to the following:

1. Information you provide to us, such as:

  • Contact information, which may include your name, mailing address, email address, or telephone number
  • Login credentials for our Services, such as your username and password
  • Payment information, such as your credit/debit card or other financial account information
  • Your Social Security number
  • Your driver’s license, state identification cards, or other forms of identification
  • Legal documents, such as documentation of the authority to act on behalf of another person

2. Information we collect when you use our services, such as:

  • Geolocation information on where you are at a specific point in time based on your service address to help us authenticate you for certain services on our platform
  • IP addresses, device identifiers, and network equipment addresses when devices connect to our Services, and other device information, including information about Devices provided by other companies from which you use our Services
  • Network traffic activity when you use our Services
  • General location information, such as the city or ZIP Code that correlates with the location of a WiFi service access point or with the license of your device IP address
  • The quantity, technical configuration, type, features, call history, and amount of your use of voice services (known as Customer Proprietary Network Information or “CPNI”)

3. Information provided to us by third parties such as:

  • Payment history reporting agencies and other entities that provide bill payment history, identity verification, fraud prevention, and similar services
  • Landlords and property owners that provide contact and other information
  • Government entities that may be required to provide us information to confirm your qualification to receive certain Services that we may make available to you
  • Providers of third-party apps that you use on devices governed by this privacy policy



We strive at all times to respect a customer’s desire for privacy and we obtain and use individual customer information, and the collective information about our customers, for business purposes only including but not limited to, network monitoring, billing, marketing, and maintenance purposes, including trouble shooting. We do not sell your information to third parties and release of your information to entities outside of FEPB is only to protect customers, employees and property against fraud, theft, or abuse, or as required by law. In some instances, you may subscribe to services that require us to disclose information to third parties to ensure your and our ongoing compliance with regulations that may govern the service and the disclosure of which is a condition of ongoing receipt of the service.

FEPB does not knowingly collect personal information from children under the age of 13. If information has been shared with us without the permission of a parent or guardian, you may contact us so we can take steps to remove the information from our servers. Some of the information we collect may be aggregated across multiple customers, with no individual personal data identified, so that we may report to state, federal, and other authorities regarding the services we provide.

Use of Our Website

Cookies
Cookies may be used on our site to collect information about our site visitors. A Cookie is a small amount of data that is sent to your browser from a Web Server and stored on the hard drive of your computer. If you do not wish to have Cookies enabled, visit the Help feature on your browser to turn Cookies off, however, doing so may interrupt your ability to use some of our services.

Analytics
FEPB and our third-party vendors may use an Analytics tool (such as Google) to track information in order to better supply services to our site visitors. When used, this tool allows us to understand who visits our website, how the website is being used by the visitor, what is popular on the website, and if visitors return to the website. Information is collected through the use of Cookies.

Where Your Data Is Shared:
FEPB may share your personal data with companies supplying us with services such as third-party support, credit card processors, and website hosts. We may disclose your personal information in response to legal process when required.

Security
The security of your personal information is important to FEPB. We practice security measures of your personal data that will protect your information from use or discloser from anyone outside FEPB or its third-party vendors, however the use of any internet or electronic storage is never fully secure and we cannot ensure the complete security of your personal information.

Your rights and our limitations under federal laws
The Communications Act imposes restrictions on our use and sharing of CPNI when you use Services that are deemed telecommunications services.

The Communications Act and CPNI
Section 222 of the Communications Act of 1934, as amended (the “Communications Act”), provides additional privacy protections for information about the quantity, technical configuration, type, destination, location, and amount of your use of telecommunications services, including VOIP, Hosted IP, and traditional phone service, and the information about those services contained on your bills for those Services. This information is known as customer proprietary network information or “CPNI.” CPNI does not include your name, address, or telephone number, which is defined by the Communications Act as “subscriber list information.”

If you are a customer of a telecommunications service, you have the right, and we have a duty, under the Communications Act and other applicable laws, to protect the confidentiality of your CPNI.

If you have any questions about this policy or believe that it has not been followed, please contact us at 2705864441 or via email to contact@franklinepb.com.

Rev date: 1/2025