Customer Service Representative

We are seeking a dependable and customer-focused Customer Service Representative to support our utility operations. This role is essential in assisting customers with billing, service requests, and general inquiries while ensuring reliable and courteous service.

Key Responsibilities:

  • Respond to customer inquiries regarding service, billing, payments, and outages for fiber and electric
  • Process service connections, disconnections, and account updates
  • Handle customer complaints professionally and resolve issues efficiently
  • Accurately document customer interactions in the system
  • Follow company policies and regulatory guidelines

Qualifications:

  • High school diploma or equivalent
  • Strong communication and interpersonal skills
  • Basic computer and data entry skills
  • Ability to remain calm and professional in high-volume or stressful situations
  • Previous customer service experience preferred (utility experience a plus)

What We Offer:

  • Competitive compensation
  • Training provided
  • Stable employment in an essential service industry

How to Apply:
No phone calls, please.  You may pick up an application in our office, located at 309 N High St or download a copy here.  Mailed applications should be sent to PO Box 349 Franklin, KY  42135. Attention: Sheryl Brady.  Applications will be accepted through February 13th, 2026.